Privacy Policy

Last updated on: July 2026

By using this website as a user (hereinafter "You" or "Your"), You agree to the following Privacy Policy. Please read this Policy carefully before using this website.

This website is owned and operated by a Virginia company, Elevate Operations (hereafter "Our," "We," "Us," or "Company"). Our principal place of business is located in Rockville, MD 20850.

Our mailing address is:

402 King Farm Blvd, Ste 125 #AM1046, Rockville, MD 20850

For any privacy-related questions, You can reach Us at: [email protected]

General

We at Elevate Operations respect Your privacy. This Privacy Policy is designed to explain how We collect, use, share, and protect the personal information You provide to Us when You access Our website, purchase Our goods or services, or engage with Us on social media, as well as Your own rights to the information We collect.

Please read this Privacy Policy carefully. We may change Our Privacy Policy from time to time, and at Our sole discretion. We will alert You to any changes to this Policy by changing the "last updated" date at the top of this Policy and/or via email notification. Any changes become effective immediately upon publication on Our website, and You waive specific notice of any changes to the Policy by continuing to use and access Our site(s). We will not reduce Your rights under this Privacy Policy without Your consent in accordance with applicable law. We encourage You to review this Privacy Policy periodically, when You use Our website for any purpose or engage with Us on social media. You are deemed to have accepted any changes to any revised Privacy Policy by Your continued use of Our website after the revised Privacy Policy is posted.

Information Collected

We collect a variety of information from You when You visit Our website, make purchases, subscribe to emails, subscribe to mobile or SMS messaging, or interact with Us on social media. By accepting this Privacy Policy, You are specifically consenting to Our collection of the data described below, to Our use of the data, to the processing of this data, and to Our sharing of the data with third-party processors as needed for Our legitimate business interests.

The information We collect may include:

Personal Data: Personal Data is information that can be used to identify You specifically, including Your name, shipping address, email address, telephone number, or demographic information like Your age, gender, or hometown. You consent to giving Us this information by providing it to Us voluntarily on Our website or any mobile application. You provide some of this information when You register with or make purchases from Our website. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but Your refusal may prevent You from accessing certain benefits from Our website or from making purchases.

Derivative Data: Derivative data is information that Our servers automatically collect about You when You access Our website, such as Your IP address, browser type, the dates and times that You access Our website, and the specific pages You view. If You are using a mobile application, Our servers may collect information about Your device name and type, Your phone number, Your country of origin, and other interactions with Our application.

Financial Data: Financial data is data that is related to Your payment methods, such as credit card or bank transfer details. We collect financial data in order to allow You to purchase, order, return, or exchange products or services from Our website and any related mobile apps. We store limited financial data. Most financial data is transferred to Our payment processors, Stripe, and You should review these processors' Privacy Policies to determine how they use, disclose, and protect Your financial data.

Social Networking Data: We may access personal information from social networking sites and apps, including Facebook, Instagram, and LinkedIn, or other social networking sites or apps not named specifically here, which may include Your name, social network username(s), location, email address, telephone number, age, gender, profile picture(s), and any other public information. If You do not want Us to access this information, please go to the specific social networking site and change Your privacy settings.

Mobile Device Data: If You use Our website via a mobile device or app, or subscribe to mobile or SMS messaging, We may collect information about Your mobile device, including device ID, model and manufacturer, and location information.

Other Data: On occasion, You may give Us additional data in order to enter into a contest or giveaway or to participate in a survey. You will be prompted for this information and it will be clear that You are offering this kind of information in exchange for an entry into such a contest or giveaway.

Mobile Information & SMS/Text Messaging

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Use of Information

Your information allows Us to offer You certain products and services, including the use of Our website, to fulfill Our obligations to You, to customize Your interaction with Our Company and Our website, and to allow Us to suggest other products and services We think might interest You. We generally store Your data and transmit it to a third-party for processing. However, to the extent We process Your data, We do so to serve Our legitimate business interests (such as providing You with the opportunity to purchase Our goods or services and interact with Our website).

Specifically, We may use the information and data described above to:

Create and administer Your account;

Deliver any products or services purchased by You to You;

Correspond with You;

Process payments or refunds;

Contact You about new offerings that We think You will be interested in;

Interact with You via social media;

Send You a newsletter or other updates about Our Company or website;

Deliver targeted advertising;

Request feedback from You;

Notify You of updates to Our product and service offerings;

Resolve disputes and troubleshoot any problems;

Generate a profile that is personalized to You, so that future interactions with Our website will be more personal;

Compile anonymous statistical data for Our own use or for a third-party's use;

Assist law enforcement as necessary;

Prevent fraudulent activity on Our website or mobile app; and

Analyze trends to improve Our website and offerings.

Disclosure of Information

We may share Your information with third-parties in certain situations. In particular, We may share Your data with third-party processors as needed to serve Our legitimate business interests, which include administration of Our website, administration of Your account, entering into contracts with You, communicating with You, taking orders for goods or services, delivering Our goods and services, identifying trends, protecting the security of Our Company and website, and marketing additional goods and services to You. The legal basis for Our disclosure of Your data is both Your Consent to this Privacy Policy and Our own right to protect and promote Our legitimate business interests.

The following are specific reasons why We may share Your information:

Third-Party Processing: We may disclose Your information to third-parties who assist Us with various tasks, including payment processing, hosting services, email delivery, mobile messaging delivery, and customer service.

By Law: We may share Your data as required by law or to respond to legal process, including a subpoena, or as necessary to protect the rights, property, and safety of others. This includes sharing information with other parties to prevent or address fraud and to avoid credit risks.

To Protect Our Company: We may use Your information to protect Our Company, including to investigate and remedy any violations of Our rights or policies. We may also disclose Your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or to exercise or defend against legal claims.

Sale or Bankruptcy: In the event that Our Company is sold, goes out of business, or enters bankruptcy, Your information may be an asset that is transferred to a third-party successor. Such a successor is not bound by Our Privacy Policy and may have its own. You will be notified in the event Our Company is sold, goes out of business, or enters bankruptcy.

External Links: Our website may include hyperlinks to other websites not controlled by Us. We suggest You exercise caution when clicking on a hyperlink. We are not bound by the Privacy Policies of any third-party website that You access by a hyperlink, nor are they bound by Ours.

With Your Consent: We may disclose Your personal information for any other purpose with Your consent.

Tracking Technologies

Like many other websites, We make use of log files. These files merely log visitors to the site. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track users' movement around the site, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.

We also use cookies (small text files sent to Us by Your computer) and web beacons to store certain information. Most browsers are set to accept cookies by default. If You wish to disable cookies, You may do so through Your individual browser options. However, this may affect Your ability to use or make purchases from Our website.

Processing Your Information

In most circumstances, We do not process Your information in-house but give it to third-party processors for processing. We may, from time to time, process Your data internally for legitimate business interests.

Data Retention

We retain personal data as long as it is needed to conduct Our legitimate business purposes or to comply with Our legal obligations, or until You ask Us to delete Your data. Data that is no longer needed by Us for any of the purposes listed above will be permanently deleted.

You may request that We delete Your data at any time. However, note that We cannot control the retention policies of third-parties.

Minors

Our website is not designed for use by children under the age of 13, and We do not knowingly solicit personal data from anyone under the age of 13. If You are under the age of 13, do not access or use Our website or related products or services. If You become aware that We have collected data of anyone under the age of 13, please contact Us so that We may delete that data.

Your Rights

You have certain rights with respect to Your personal data, as outlined within this Privacy Policy.

Update Account Information: You have the right to update or change any information You have provided to Us. To update or delete Your information, please contact Us at: [email protected]

Opt-Out of Communications: If You do not wish to receive marketing communications from Us, You can unsubscribe via the link in an email You have received, or You can unsubscribe via mobile or SMS messaging by replying "STOP" to a mobile message You have received.

Request a Copy of Data: You have the right to request a digital copy of the data that We hold about You.

Delete All Data: You have the right to request that We delete all data that We hold about You, and We must delete such data without undue delay.

Complaints: You have the right to complain to a supervising authority if You believe We are misusing Your data or have violated any of Your rights under this Privacy Policy or applicable law.

Data Breach Procedures

We take all reasonable steps to protect Your personal data and keep Your information secure. In the unlikely event customer data has been lost, stolen, or potentially compromised, Our practice is to alert Our customers via email no later than 72 hours after Our Company becomes aware of the event.

Notice to California Residents

Residents of California may have certain rights regarding Your personal information under the California Privacy Rights Act (CPRA) and the California Consumer Privacy Act (CCPA). To obtain any information You are entitled to under California law, please send a request by email to: [email protected]. There is no charge for requesting this information from Company.

International Privacy and GDPR Disclaimer

This website's servers are located within the United States. Thus, if You are visiting this website from outside the United States, You understand and agree that You are transferring your information to the United States and that your information will be stored and processed in the United States.

If You are located in the European Economic Area ("EEA"), We process Your personal data in accordance with the GDPR. To obtain any information regarding what rights You are entitled to under the GDPR, or to exercise any of the rights listed above, please contact Us at: [email protected]. There is no charge for requesting this information from Company.

How To Contact Us

For any questions, or to request further information regarding this Privacy Policy or Our use and disclosure of collected personal information or data, please contact Us at: [email protected]